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Free Shipping Details

Free Shipping Details

We offer free UPS Ground shipping on orders of $1,000 and more anywhere in the lower 48 United States, and Central and Eastern Canada for all of our customers' purchases. This comes with package tracking. For purchases less than $1,000, our rates our very competitive for the mainlaind U.S., Alaska, Hawaii, and Canada.

We also offer free shipping on purchases of $5,000 or more to Alaska, Hawaii, British Columbia and the Northwest Territories, as well as on all other options of shipping besides UPS Ground.

Most items will ship within 2 to 6 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

If you would like expedited shipping or to ship to anywhere in Canada, Alaska, or Hawaii, please contact us for a shipping quote. We are not shipping to countries outside of the U.S. and Canada at this time.

Return Policy

Return Policy

You may return any teak shower chair or stool within 30 days of purchase for a full refund or replacement (our shipper provides free shipping). 

For all other teak products:

5 Year Limited Consumer Warranty.
 
Teak Shower Chairs warrants the products to be free of defects in the material and workmanship for the period of 5 years from purchase, to the original owner.
 
"Defects" are defined as - imperfections which impair the utility of the product.
 
The warranty does not apply to normal wear and tear of teak furniture, and does not cover damage resulting from misuse, unreasonable use, intentional damage, unauthorized repairs, damage caused by umbrellas, infestation, fire, negligence, hurricanes, tornados, floods, typhoons, cyclones, wind damage and other acts of God.
 
This warranty does not cover shipping damage. Shipping Damage must be addressed with the retailer.
This warranty applies to conditions of normal use, but does not apply to intentional damage, negligence, or unreasonable use.
The terms of this warranty may change without notice, but will not be changed in a way that eliminates your original warranty.  

1 Year Limited Commercial Warranty:
 
Teak Shower Chairs warrants the products to be free of defects in the material and workmanship for the period of 1 year  from purchase, to the original owner, when used in a commercial setting.
 
"Defects" are defined as - imperfections which impair the utility of the product.
 
The warranty does not apply to normal wear and tear of teak furniture, and does not cover damage resulting from misuse, unreasonable use, intentional damage, unauthorized repairs, damage caused by umbrellas, infestation, fire, negligence, hurricanes, tornados, floods, typhoons, cyclones, wind damage and other acts of God.
 
This warranty does not cover shipping damage. Shipping Damage must be addressed with the retailer or Regal Teak.
This warranty applies to conditions of normal use, but does not apply to intentional damage, negligence, or unreasonable use.
The terms of this warranty may change without notice, but will not be changed in a way that eliminates your original warranty.

Free Shipping on Returns:

We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so. We will be happy to cover the cost of shipping the damaged item, and shipping a sound replacement your way.

Backorder Policy

Backorder Policy

Our purchasing department is second to none in the industry.  Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal.  If an item you purchased is back ordered, we will contact you with further instructions.

Damaged Goods Policy

Damaged Goods Policy

Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

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